24-Hour Refund Guarantee

1. 24-Hour Satisfaction Guarantee

At **Omnicast**, we stand behind the stability of our streaming servers. We offer a **24-hour full satisfaction refund policy** for all new subscribers. If our service does not work as described, or if you experience technical issues we are unable to fix, you can request a complete refund.

2. Eligibility for a Refund

Refunds are granted under the following conditions:

• The request is made within exactly **24 hours** of the initial activation timestamp.
• Our technical support team is unable to resolve an active streaming error or setup configuration error on your device.
• The issue is not caused by local internet speed (which must meet our recommended minimum of 15 Mbps for Full HD, and 50 Mbps for 4K).

3. How to Request a Refund

To file a request, contact your dedicated billing agent via the WhatsApp or Telegram channel where you completed your checkout:

1. Provide your **Subscription Username** (sent to you during setup).
2. Specify the exact technical error or reason for the refund request.
3. Our support agent will inspect server logs to verify connection status. If approved, the refund will be processed back via the manual payment route used during ordering within 24 to 48 hours.

4. Exclusions & Limitations

- We do not issue refunds for buyer's remorse after the 24-hour period has elapsed.

- We do not issue refunds if your account is suspended or locked due to violation of our terms (e.g. streaming on more simultaneous devices than allowed by your subscription plan).

- For 6 and 12-month plans, if a technical issue arises after the first 24 hours, contact support. While a full refund is not eligible, we may issue partial pro-rated credit or server adjustments at our sole discretion.